Avaya Call Center Elite
Enabling agents to deliver a great experience
With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya innovations to your contact center. All without disrupting your current operations.
Add digital channels so customers can contact you any way they choose. Your new cloud agents can assist via email, chat, messaging, social media, and more.
Route voice calls to your cloud agents, who have the advantage of contextual attributes and information-enriched interactions. Start small—maybe with calls for a new product, campaign, or region—and scale as needed. It’s fast and easy to on-board additional cloud agents anytime.
Avaya AI blocks background noise in voice calls from the cloud, giving you more accurate recordings and clearer conversations between agent and customer.
Keep pace with trends and run a contact center that’s fully remote or a blend of in-the-office and at-home staff. Cloud agents and teams can work from anywhere, with consistent capabilities.
A voice/video app connects agents with your experts outside the contact center who can meet directly with customers as needed. This collaboration solution works on any device, in any location, and includes calling, contacts, logs, IM, and calendar integration.
Keep software current to maximize performance.
Cloud your way
Modernize your customer experience:
At your service
Stay up to date and running smoothly with Avaya Managed Services :
Innovate without disruption
Modernize your customer experience. With Avaya, maintain your existing call center while incorporating new cloud capabilities.
Explore research & resources
Ventana Research: Migration to the Hybrid Cloud
Hybrid cloud lets you improve experiences while still running your current solutions.
Avaya Call Center Elite Solution
Deliver a personalized customer experience that builds your brand and fosters long-term loyalty.
Gartner on cloud strategy vs. cloud adoption plan
A cloud strategy answers what is needed and why, a cloud adoption plan explains how and when transition occurs.
Transitioning to Cloud Without Business Disruption
Avaya features Gartner research to illustrate options on your innovation journey. See how to go from on-premises, to hybrid, to...