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Communications APIs solutions for your business
With Avaya Communications APIs, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, calls, and chatbots to deliver in-the-moment, personalized experiences.
Pathways to your communications APIs solution
Avaya builds your solution
Don’t have developers or bandwidth? Avaya’s Advanced Services team can step in and curate, prototype, and commercialize custom applications. They can often be scoped and deployed in just days—ready for immediate consumption.
Build your own solution
Have a team of developers ready to create? Use our workflow designer to create the applications and workflows that fit your exact needs.
Solutions designed for your specialty
Healthcare
Make connecting with you interactive and easy from managing appointments, answering questions, and automating workflows to COVID-19 response and proactive communications—just one part of delivering a positive patient experience.
Finance and Banking
Build personalized mobile experiences and seamless interactions that make customers feel special. Through virtual online branches, intelligent hotlines, and bill pay, banks and financial institutions provide authentication and proactive outreach to their customers.
Public Sector
Modern and proactive communications give citizens seamless ways to interact and transact with the public sector, including 911 services, intelligent citizen hotlines, simplified service delivery, and Covid-19 response.
Retail
Leverage communications, enabled sales floors and streamlined workflows to keep up with constantly evolving consumer expectations. Customer hotlines, enhanced curbside pickup, and proactive outreach across the customer lifecycle allow retailers to reach consumers where they are.
Avaya continues to break new ground, shaping the way communications and collaboration technology addresses the future of work with enhanced customer and employee experiences.
Mary Wardley, VP Customer Care and CRM, IDC
Avaya offers tools to its customers that can create custom, yet highly flexible solutions for employees and customers. The scalability and reliability of these tools facilitate the transitions from idea to proof-of-concept to full production with ease.
Dave Michels, Principal Analyst, TalkingPointz
We could only have done this with Avaya. Anything else would have taken an unacceptably long time, carried too much cost, reduced operational capacity at the edge, or compromised the quality metrics our customer needs to deliver.
Frank Plummer, Manager of IT Telecommunications, Nebraska Medicine
Implementing innovative customer experience journeys
IDC looks at how enterprises are using communications APIs to provision multi-channel journeys that keep up with customer preferences. Learn about the benefits of communications APIs, growing trends, and how to evaluate the best vendor for your business.
See how AI pioneers are changing experiences now
In more and more industries, AI-powered business models are becoming the norm. We set out to interview people who are breaking the mold and using AI in new and innovative ways. Watch their creative and inspiring stories.
Learn more about communications APIs
Podcast
Transitioning to the new world of hybrid work
In this episode of "The Experience" podcast, Avaya's Karen Hardy and Zeus Kerravala of ZK Research discuss how hybrid...
Guide
Staying competitive depends on forward progression
With Avaya, analysts at Frost & Sullivan explore integrated cloud communications enabled by Avaya Cloud Office.
White Paper
Hybrid cloud architectures enable enterprise composability
Leverage multi-cloud to build composability and transform with the right cloud communications provider.
Video
Automated contact tracing helps ensure employee safety
See how Konexios used Avaya Communications APIs and IoT technology to ensure a safe return to work.
Fact Sheet
Avaya SIP Trunking
Maximize your bandwidth utilization with a network access solution shared across multiple applications and a single termination...
Fact Sheet
Curbside notification for business
Give customers more buying options: add the security and convenience of ordering online and picking up curbside.
