Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Give agents what they need to make every customer feel like they matter most—all in a single desktop view.
AI Speech Analytics and Noise Removal:
Help agents and customers find a quicker, clearer path to resolve each call.
Attribute-Based Routing:
Ensure every customer is matched with the agent best suited to their needs.
Workforce Engagement tools:
Empower agents to be their best with in-call monitoring and live coaching. Give supervisors the tools they need to be effective coaches.
Automation and self-service:
Give customers the freedom to choose their experience. Reduce repetitive and routine calls for agents.
Check out Avaya Experience Platform ratings from independent review site TrustRadius.
Understanding Contact Center as a Service—CCaaS
Learn how Avaya Experience Platform, a CCaaS solution, gives your customers the best possible experience while giving your business the freedom to choose the technology you need, when you need it.
Everything you need for both your back-office and public-face
Bring together the best of communication and collaboration. When you add Avaya Cloud Office to Avaya Experience Platform, you’ll see empowered teams providing personalized attention and immediate satisfaction to customers.
