Avaya Aura Platform

• Deliver more system flexibility—for example, SIP migration makes an on-premises platform more efficient and sets you up for future migration to the cloud.
• Add cloud-based apps that work side-by-side with your on-premises solution.
• Enhance your compliance with key standards like HIPPA and PCI.

• Make it easy to add APIs full of new user and security features. Add REST APIs to expand connection services and simplify personalization.
• Use the Avaya API exchange to easily connect third-party cloud services such as Microsoft Teams, Salesforce, and Service Now.
• For Microsoft Teams users, add Avaya Calling (available in the Microsoft Teams store) to integrate your Avaya Aura Platform’s contact information and either click-to-dial capabilities or direct routing.
• Provision and administer all users through your Avaya Aura Platform. This includes push notifications and multiple device connections.

Keep your core on-premises Avaya contact center services—technology, workflows, call flows, intertwined applications, agent and supervisor knowledge—but layer on cloud-based innovations. Add Avaya Experience Platform capabilities to let customers connect how they want and give employees all the tools to meet customers’ needs.

With Avaya Enterprise Cloud, transition your Avaya Aura Platform to a secure and dedicated instance on Microsoft Azure. You continue using the solution you know, but now running in a secure, flexible cloud just for you. Expand contact center and unified communications as needed to expand your capabilities.